Visa Petrochemical & Visa Lubricants Privacy Policy

  • For Customers
  • For Other Stakeholders
  • Cookies
  • Automatic Logging of Session Data

For Customers

Respecting and protecting your privacy is important to us and a priority in our continuing relationship. Visa Petrochemical Products & Visa Lubricants businesses collects your personal information through various means, such as through your online contacts, emails, letters and direct contacts for our services, your enrolment in any of our loyalty program, website cookies, and your response to our surveys.

Visa Petrochemical Products & Visa Lubricants businesses collects this information so that we can carry out one or more of the following:

  • Administer the Customer Loyalty Program;
  • Provide you with ongoing services relating to your purchases of Visa Petrochemical Products & Visa Lubricants Products and Services, including, but not limited to, Diesel & Gas Electricity Generators, Diesel & Marine Electricity Generators, Power Generation Equipment, Hydro Power Plant, Renewable Energy Equipment, Water Pumps and Lubricants, Oils & Greases and General Services;
  • Include you in preferred customer activities, such as special promotions and bonus offers;
  • Manage, develop and improve our business and operations;
  • Complete the necessary credit investigation(s) when you are applying for credit (i.e., Visa Petrochemical Products & Visa Lubricants Products and Services;
  • Assist in the development and marketing of our products and services; and
  • To comply with any legal or regulatory requirements, or to cooperate with police and/or financial institutions during any investigation of credit/debit card and/or suspected criminal/fraudulent activities involving Visa Petrochemical Products & Visa Lubricants or any of Visa Petrochemical Products & Visa Lubricants service providers or agents.
  • If you wish to have your name removed from our telephone, mail or email marketing lists, please call us at +44 (0) 844 8007307 or send an email to custsvs@visapetrochemical.com & custsvs@visalubricants.com.

Please keep in mind that removing your name from our marketing lists makes you ineligible for added bonus points and special offers. You may also contact us in the same manner for more information regarding our privacy policy and procedures or to request access to or correct any of your personal information held by Visa Petrochemical Products & Visa Lubricants businesses.

Other Stakeholders

Respecting and protecting the privacy of Visa Petrochemical Products & Visa Lubricants businesses other stakeholder group is important to us and is a priority in our continuing relationship. Examples of other stakeholders include, but are not limited to, equipment suppliers, suppliers, individual contractors, job applicants, landowners, lease-grantors, shareholders, investment analysts, government contacts and other business associates.

Visa Petrochemical Products & Visa Lubricants businesses collects your personal information through various means, such as through personal contact, job and employment applications, over the phone and through website cookies. We collect this information’s so we can manage our ongoing relationship with you, but we will tell you the specific purposes for which your information will be used when we collect it.

Visa Petrochemical Products & Visa Lubricants takes great care to ensure your personal information is securely stored. Access to this information is restricted to authorized employees of Visa Petrochemical Products & Visa Lubricants and will only be disclosed to third-party agents responsible for administering our programs or providing Visa Petrochemical Products & Visa Lubricants with services, provided that such companies use the information only for the purposes for which it was disclosed, and agree to maintain privacy policies consistent with Visa Energy GB Limited’s businesses.

For more information regarding our privacy policy and procedures please contact us by telephone at +44 (0) 844 8007307 / +44 (0) 844 8007309  or by email at privacy@visapetrochemical.com & privacy@visalubricants.com.

You may also contact us in the same manner to request access to or correct any of your personal information held by Visa Petrochemical Products & Visa Lubricants businesses.

Cookies

A cookie is a piece of data — typically encoded information about how and when you use a site — that a Web server creates when you visit a website. This data is placed on your computer hard drive in the form of a small text file.

There are two types of cookies: session cookies and persistent cookies. Session cookies are used only for the length of time you stay on the website. When you leave the site, they expire and are no longer active. Persistent cookies are more

permanent and can be re-read when you return to the site that placed them on your computer. We use persistent cookies in two instances — to identify previous visits to a new section of the website so that you are not required to view redirect information on subsequent visits and to allow users to access our corporate brand web page without having to log in repeatedly using the registration form.

The  https://www.visaenergy.com & https://www.visaelectricitygenerators.com of the Visa Petrochemical Products & Visa Lubricants businesses website uses session cookies to enable us to better serve all customers and potential customers. You must enable cookies for this section of the website to function correctly. Visa Petrochemical Products & Visa Lubricants businesses does not use cookies to track any personal information about you, nor to collect any marketing data. We do not and will not use cookies to retrieve data from your hard drive or to obtain your email address or other personal information. You may choose not to accept cookies by setting your browser options to inform you when cookies are being sent. Alternately, you can set these options to deny cookies altogether.

Please note, however, that by not accepting cookies you may limit the functionality that we can provide to you when you visit our site.

To change your browser settings:

  • Microsoft Internet Explorer 4: Select Options from the Internet Options. Select the Advanced menu and scroll to the Cookies section. You will have several options – accept cookies, ask permission before accepting cookies or disallow cookies.
  • Microsoft Internet Explorer 5: Select Tools from your browser menu. Select Internet Options, Security, then Internet from the Web Content Zone, then select Custom Level. From the drop-down list, scroll down to Cookies and select the options you want.
  • Microsoft Internet Explorer 6, 7 and 8: On the Tools menu, click Internet Options, and then click the Privacy tab. Under Settings, move the slider to the privacy level you want.
  • Microsoft Internet Explorer 9 and 10: On the Tools menu, click Internet Options, and then click the Privacy tab. Under Settings, move the slider to the privacy level you want.
  • Netscape Communicator or Navigator: Select Preferences from the Edit menu. From the Preferences menu, select Advanced, and several cookie options will be listed in the lower right of the menu. There will be options that allow you to accept cookies, request permission before accepting or disallow cookies completely.

Automatic Logging of Session Data

To help us serve you better, we continuously and automatically collect generic, non-personal information about visits to our website. The following points describe the nature of the information collected in our Web server logs:

  • We do not collect personal information such as names, ages, phone numbers, addresses or e-mail addresses from visitors to our website. We do not collect individual profile information for visitors across multiple sites and do not aggregate information from any other sources about browsing patterns of individual visitors across multiple sites.
  • We collect anonymous visitor information like IP addresses, browser types (such as Internet Explorer or Netscape), return visits from past guests, referring pages, pages visited along with the order in which they were visited, time spent on the website, and the referrer and transaction information for e-commerce pages. We collect such non-personally identifiable information for the following purposes: (1) to obtain anonymous statistical analysis of Web page traffic patterns for our website (2) to administer our website and servers, (3) to allow for auditing of our services by third parties, and (4) to improve our services.
  • As mentioned above, we use cookies only for more accurate anonymous traffic analysis As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on our website.
  • We make use of customized JavaScript tracking code to track anonymous information about visitors’ activity. This code contacts our suppliers’ servers, receives a cookie in response, and loads an image to the page. This 1 x 1 image is called a clear gif or Web bug. This JavaScript tracking code does not collect personal information such as name, age, phone number, mailing address or credit card numbers from visitors to our website. Visitors may elect to opt out of receiving tracking cookies used to collect information for our Web server logs. Note: the opt out option requires one cookie to function.
  • We do not create individual profiles of visitors. We do not have a database of individual profiles of each visitor. We collect data in aggregate form and data is not recorded or stored about individual visitors.
  • We may use the aggregate data to inform third parties as to the number of people who have seen and clicked on links to their websites.

Visa Petrochemical Products & Visa Lubricants businesses reserves the right to change this policy at any time.

Please check this page periodically for changes.

Updated September 2019.